"If the song doesn't honor the story yet, we revise it. No arguing. No upcharge. A revision request means the work isn't done — not that the customer is wrong."
Every commission — regardless of tier — includes one revision at no additional cost. The revision is not a bonus or a conditional offer. It is part of what you purchased.
If the delivered song misses something important, the revision is how we make it right. You do not need to argue for it, justify it, or apologize for asking.
A revision means we rewrite part or all of the song based on your specific feedback. Examples of what a revision covers:
If you're unsure whether your request is a revision or a new commission, email us and we'll tell you honestly. We'd rather clarify than have you feel uncertain.
The easiest way is to reply directly to the email that delivered your song. That keeps your order details and story in one thread.
The more specific you are, the better the revision. "The chorus doesn't feel like my dad — he was quieter than this" is more useful than "it doesn't feel right." Both are valid. The first gets us there faster.
We'll acknowledge your revision request promptly and confirm what we're changing. The revised song is delivered as soon as the work is right.
The revised song, updated lyric sheet, and a note about what changed are delivered to the same email address as your original order.
Your included revision can be requested any time within 30 days of your original delivery date. If you're planning to reveal the song at an event and want to wait until after to request changes, that's completely fine — just contact us within 30 days of delivery.
After 30 days, revision requests are handled on a case-by-case basis and may be treated as a new commission depending on the scope of changes.
If your commission is a memorial, military tribute, or other story carrying significant emotional weight, we treat revision requests with extra care. Take the time you need. If something doesn't feel right — even if it's hard to articulate — tell us, and we will work with you until it does.
Our goal is for the song to honor your story. If after the revision you still feel something essential is missing, email us directly. We will review the situation honestly and determine the right path forward. We do not consider a commission fully complete until the story has been honored the way it deserves to be.
Email us at songsocialco@gmail.com. We will always respond and we will always treat your concern seriously.
For EP (5-song) and Album (10-song) commissions, one revision per song is included — meaning each song in the package can receive one revision. Revision requests for individual songs in a multi-song package follow the same process as single-song commissions.
If you have any questions about what a revision covers, how to request one, or whether your situation is handled differently, email us at songsocialco@gmail.com. We'd rather answer a question upfront than have you feel uncertain after delivery.